Terms and Conditions

It's time for us to remove our fun hero capes and attempt to talk in grown up legal speak. Read on for our Ts & Cs...

1. These terms

What these terms cover.

These are the terms and conditions on which we provide our products and services to you in helping you create a baby registry and delivering your chosen products to you.

Why you should read them.

Please read these terms carefully before you create an account with us or order any products. These terms let you know who we are, how we will provide your items to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Right to amend these terms.

We may amend these terms from time to time. We will notify you in writing if there is any material change to these terms, but please check back for the latest terms that apply.

2. About us and how to contact us

Who are we?

We are LittleList Limited and our company registration number is 13948035 and our registered office address is 80-82 Glentham Road, Barnes, London, England, SW13 9JJ.We are a subsidiary of The Cambium Group UK Holdings Limited with a registered company number of 12026946.If you would like to know more about the products or services we provide, you can call our customer service team on 020 4540 4550, email them at hello@littlelist.co.uk or write to us at our registered office address.

How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address you provide to us when you register an account with us.

3. Getting started

Your LittleList Account.

You will need to register an online account with us before you can create your baby registry. To create an account, you will need to provide us with your name, phone number and your email address as well as the due date of your baby. You agree to keep your username and password relating to your LittleList Account confidential at all times. You are responsible for all activities relating to your LittleList Account.Once you have set up your LittleList Account, you will have access to our team of LittleList Baby Brains who you can call or email to discuss any queries. In registering an account, you have accepted these terms and conditions, and this is the point where a contract is formed between us and you.Cancellation Rights Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.You have the right to cancel your contract with us during the time periods set out below. This cancellation right starts from a period of 14 days after you receive an email confirmation from us. To cancel a contract, please contact us by calling our customer service team on 020 4540 4550, or emailing us at team@littlelist.co.uk or in writing to us at our registered office address.

4. Overview of how our service works

  • After registering an account with us, you compile a checklist of what you definitely need, maybe need and don’t need when it comes to things for your baby.

  • You then shop these categories from our ‘branded product’ range or from a ‘custom product’ (one which you choose from another retailer).

  • You then choose whether to buy all of these items yourself, or to share your list with other people (friends and family) who will either buy these items or lend you items that are similar to the items listed.

  • The monies that you or your family and friends have used to buy these gifts for you are monies that have been contributed

  • As soon as purchases (contributions) have been made by other people as gifts, or by you at checkout, LittleList will purchase these items for you from our suppliers. Higher-value items can be made ‘Group Gifts,’ where friends and family can contribute to an item. We will directly ship any items over 25kg in weight, but for all other items, we will aggregate the items in our warehouse in order to deliver these items at an agreed available date. As many of our products do have longer lead times, we aim to deliver these gifts to you within 4-6 weeks. Most of our customers choose delivery at around 33 weeks pregnant.

  • Our service is free of charge for the customer and includes all handling and two separate delivery dates. We may charge for direct shipping and any additional shipping costs for direct shipping will be made clear at checkout.

5. Compiling your list

(i) Branded products

Choose products, experiences and subscriptions you’ll love from over 100 of our branded partners/suppliers. ‘Branded products’ means products that are offered by the partners/suppliers on our Brands page on our website. We can offer the vast majority of products, experiences and subscriptions that are featured on that supplier’s particular website. If you can’t see what you want from that supplier on our website, then let us know and we will do our best to find it for you. (E.g. where a supplier like Mamas & Papas has an online exclusive, we may not be able to source this for you but we will do our best to find a suitable alternative for you). All branded products, experiences and subscriptions are sold at the Recommended Retail Price (RRP) as provided to us by the relevant suppliers. It is important to note that we do not carry stock. This means that once you or friends and family have bought items for you, it can take up to 4-6 weeks for us to receive your goods and collate them for you in our warehouse and deliver these to you. Discontinuations by our suppliers can happen. Should we be unable to source an item for you, we will credit your account with the value of that item. This credit is valid for a year from the date of your first delivery. After this point, it will expire. Credit can only be used on branded products and it cannot be transferred as cash. Subject to our suppliers, we will do our best to find you a suitable alternative within our branded products, experiences and subscriptions. There are times when the RRP, as provided to us by our suppliers, can increase. If your friends and family have not yet purchased these items, then the price increase will automatically be updated on your gift list. Eg. if when you first added a ‘Snooze Bundle’ to your list, it was £30, and a supplier within the Bundle subsequently increased the price of one item by £5 we would update this price and it would show as £35 on your list. We will order branded products, experiences and subscriptions on pledge. This means that when you or your friends and family buy (pledge) an item from your list, we will order that item for you as soon as possible from our suppliers. There are instances where an item may not be ordered straight away by our team:

  • If a Group Gift has not been fully pledged. We will only order the product once the Group Gift is fully pledged.

  • For Personalised items, we will contact you to confirm personalisation details before we order these items for you.

  • For Direct Delivery items, we will contact you to confirm delivery details before we order these items for you.

(ii) Custom products

In addition to our huge range of branded products, experiences and subscriptions, we offer you the ability to add products from other brands not found on our website. These we refer to as ‘custom products’.There is a limit of 10 custom products that you can have on your list. There is no charge for this feature. Please remember that if you are adding (for example) 6 of the same babygrow, this will count as one custom product, but if you added 6 different, individual baby grows, this will count as 6 custom products. If you added a set of 6 babygrows, this would count as 1 custom product. If you choose to load custom products via our “Add an item from another website” function, you need to add this custom product onto your list at that website’s recommended retail price (“RRP”) (We will not list these products at promotional or sale prices). You will also need to make sure that you are adding the correct model, colour, price and quantity. We reserve the right to change any custom product to the correct and most current RRP. Custom products must be from a UK website and must be priced in Pounds Sterling. Occasionally, we find that some custom products added to lists can be sourced through our Brand Partners. To allow us to check this for you, any custom products added to your list will be held in a “pending” state for up to 3 working days. We will e-mail you to confirm whether your items have been confirmed as a custom product or been switched to one of our Brand Partners. We will notify you when any of your custom products have been purchased by one of your friends and family. Funds contributed against custom products have the option to be spent within our Branded Products. We do not source any custom products that have been pledged for you. Instead, we will transfer your custom product funds to you as cash, allowing you to source these products from the retailer of your choice. We will offer you two free bank transfers.

(iii) LittleList Gift Card

LittleList offers a 'Gift Card' that your gifters can contribute monies to. The Gift Card is included on your list when you register. However, the Gift Card can be hidden from your list by selecting the 'Hide from gifters' option on the product card. If you need help with this, please contact your Baby Brain. Any contributions made to a LittleList Gift Card can only be spent on our branded products, experiences and subscriptions.

6. Group gifting

Group Gifting gives your friends and family the option to make contributions towards higher-priced gifts. Should the full amount needed to purchase the item not be fully contributed by your friends and family, you will receive the partial value of what has been contributed in your LittleList account. You have the option to top up this amount yourself to the full amount of the item and order it. If you choose not to top this up, the partial contributions will be put within your LittleList account to be spent only within our branded products, experiences and subscriptions.

7. Your friends and family and their purchases

Once you’ve finished compiling your LittleList, you have the choice of buying the items yourself or you can share your list with Friends and Family so they may to buy them for you. There are no fees attached to any of our branded products.

8. Delivery of your items

We offer up to two complimentary deliveries Monday to Saturday to almost anywhere in the UK. We are sometimes unable to offer this service to remote areas, or where the item(s) are unusually difficult to deliver. In these cases, we will work with you and our suppliers to find the best solution for you.

*Complimentary delivery is not applicable for larger and/or heavier items, such as furniture and outdoor products. In cases where the supplier of the furniture/bulky item charges a delivery charge, we will charge you the fee quoted to us by the supplier or the third-party delivery company (if applicable).

We currently are not servicing customers outside of the UK. For both your convenience and ours, we will group as many items together as possible, but you may also indicate you would like to have some items in an earlier delivery (e.g. your nursery furniture and décor items can come at 20 weeks pregnant, and your buggy and clothing can come at 35 weeks pregnant). We cannot guarantee what makes it into earlier or later deliveries. Please expect lead times for your delivery of up to 6 weeks after the final item has been bought, either by you or friends and family. Some of our branded products are artisanal and made to order. Lead times are longer than average for these types of gifts. In these instances, we will alert you to any issues in fulfilling gifts on your list.

9. Damaged or faulty items

If you receive any items that are damaged or faulty within your delivery, please ensure that you contact us within 7 days of receipt, and we will be delighted to arrange a replacement for you.

10. Change of mind/unwanted gifts

You can change your mind about an item up to 14 days after you receive the item. This 14-day period is the time you have to decide whether or not to change your mind. You then have another 14 days to send it back to us. Exemptions to a right to cancel are for software if the wrapping is broken or it’s been downloaded perishable items, any products which cannot be returned for hygiene reasons, or goods that have been sealed for health reasons, or products that are personalised for you. If you’re going to send the item back, then the item must be in its original, undamaged packaging, unused with the tags still attached, and any manufacturers’ seals still intact (e.g., as with mattresses, breast pumps, skincare, hygiene products and in a resaleable condition. It is your responsibility to make sure that the item arrives at our warehouse in a resaleable condition and that the cost of shipping back to us is borne by you. We recommend using a trackable delivery service. After we receive the item back and we are happy that the item is in the resaleable condition above, then we will offer you an exchange or a refund to the same payment method used for the transaction or in the form of credit to your account with us.

11. Promotions

‘Promotions’ include magazine promotions, partner promotions, promotion vouchers and our ‘Refer a Friend’ promotion and any other promotion we may run from time to time. Within our promotions, there are two types of recipients of a promotion:

  • (a) The ‘new customer’ or ‘referred customer’ or ‘new/referred customers’

  • (b) The ‘Referring customer’ only applies to the ‘Refer a Friend’ promotion (explained further below). The referring customer is an existing or previous customer of LittleList.

The new/referred customer

A new customer can only have one promotion applied to their account. So, for example, if the customer has seen a promotion in a magazine and has also been referred to us by a friend who was a previous customer of LittleList, then the new customer must choose which promotion they would like applied to their account. This decision of the new customer is non-reversible. All promotions for the referrer customer are only applied to the referrer customer’s account after all of the following criteria are satisfied:

  • (a) Our branded product must have been added to the new/referred customer’s gift list

  • (b) The gift list must have been set live and visible to friends and family

  • (c) The new/referred customer’s friends and family (or the customer themselves) must have purchased £200 of branded products, experiences and subscriptions

Once the above criteria have been satisfied, the promotion will be applied within 7 days to the new/referred customer’s account. This can only be spent within our branded products, experiences and subscriptions.

Promotional vouchers and magazine promotions

Promotional vouchers (such as those from Baby and pregnancy fairs) and magazine promotions can only be claimed by emailing your LittleList Baby Brain directly or calling 020 4540 4550 and quoting a valid LittleList code. All promotional vouchers and magazine promotions are valid for one year after the date of issue by LittleList. For these to take effect, you must register an account and claim the code with us before the date that the voucher or magazine promotion expires. The terms above apply.

The new/referred customer

Should you choose to refer a friend to us, we will credit your account with £50 and also add £50 to your friends’ list. The terms above apply. The referring customer can refer as many new customers as they choose. However, it is at the discretion of LittleList to limit the number of ‘Refer a Friend’ vouchers allowed per person. In order for the Refer a Friend promotion to be applied to both the referring customer and the referred customer, the referred customer must have no existing promotions already applied to their account. If the referred customer has existing promotions already applied to their account then no “Refer a Friend” credit for this attempted referral will be applied to either the referring customer or the referred customer. This does not prevent the referring customer from referring other new/referred custom provided that those new/referred customers do not have promotions. All promotions for the referrer customer are only applied to the referrer customer’s account after all of the following criteria are satisfied:

  • (a) Our branded product must have been added to the new/referred customer’s gift list

  • (b) The gift list must have been set live and visible to friends and family

  • (c) The new/referred customer’s friends and family (or the new customer themselves) must have purchased £200 of branded products, experiences and subscriptions

Once the above criteria have been satisfied, the promotion will be applied within 7 days to the new/referred customer’s account. This can only be spent within our branded products, experiences and subscriptions.

12. Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we don’t manage to fully comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with your LittleList Baby Brain before confirming your order. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights, in relation to your products, experiences and subscriptions, including the right to receive products, experiences and subscriptions which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and not defective. We are not liable for business losses. We only supply products, experiences and subscriptions for domestic and private use. If you use the products, experiences and subscriptions for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Total liability.

Our total liability to you in respect of any losses arising as a result of non-delivery of the products, experiences and subscriptions ordered by you shall in no circumstances exceed the cost of the product(s) ordered but not delivered.

13. Events out of our control

Our duties will be suspended in events out of our control. Occasionally, our attempts to perform our duties to you under these terms may be interrupted by events out of our reasonable control. When we become aware that this is the case, we will let you know as soon as we can and our duties will be suspended until they can be performed again. We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by an event outside our reasonable control. We will not be responsible or liable for any products lent or donated second-hand by friends and family against items you had on your original list. We take no responsibility for any items that do not come from our suppliers within the branded products, experiences and subscriptions on LittleList.

14. How we may use your personal information

We will use the personal information you provide to us:

  • (a) to create your online account;

  • (b) supply your gifts to you;

  • (c) to process payment for the gifts; and

  • (d) if you agreed to this during the order process, to give you information about similar products, experiences and subscriptions that we provide, but you may stop receiving this at any time by contacting us.

We will process your personal information in accordance with the terms in our Privacy Policy.

15. Other important terms

We may transfer our rights and obligations under these terms to someone else. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things. It will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings?

These terms are governed by English law and you can bring legal proceedings in respect of the service in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the service in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the service in either the Northern Irish or the English courts.

Our Terms and Conditions for Gift Purchasers (Customers, Friends and Family)

1. These terms

What these terms cover.

These are the terms and conditions on which we provide our products, experiences and subscriptions and services to you in helping you purchase a gift from a list holder’s baby list.

Why you should read them.

Please read these terms carefully before you purchase a gift from a gift list. These terms let you know who we are, how we will provide your gifts to the holders of your chosen gift list, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Right to amend these terms.

We may amend these terms from time to time. We will notify you in writing if there is any material change to these terms, but please check back for the latest terms that apply.

2. About us and how to contact us

Who are we?

We are LittleList Limited and our company registration number is 13948035 and our registered office address is at 80-82 Glentham Road, Barnes, London, England, SW13 9JJ.We are a subsidiary of The Cambium Group UK Holdings Limited with a registered company number of 12026946.

How to contact us.

If you would like to know more about the products, experiences and subscriptions or services we provide, you can call our customer service team on 020 4540 4550, email them at hello@littlelist.co.uk or write to us at our registered office address.

How we may contact you.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provide to us when you purchased a gift for a customer or list holder.

3. Getting started

In completing the purchase of a gift (whether online, over the phone or in person), you have accepted these terms and conditions, and this is the point where a contract is formed between us and you.

4. Overview of how our service works from a gift purchaser perspective

  • After registering an account with us, our customers compile a list of different items that they would like. These items could be products, experiences or subscriptions, or custom products.

  • You as one of their friends and family (or you may be the customer who built the checklist), should you so choose, then purchase the gift(s)/ item(s) of your choice for them.

  • The monies that you use to buy these gifts are monies that have been pledged.

  • Once the item has been purchased by you, LittleList will then purchase the item from the supplier and collate it in our warehouse in order to deliver all items at a time that suits the customer.

  • In the event that you contribute a percentage (Group Gifting) of an item’s value, we will not place the order with our suppliers until a) another person contributes the remaining value or b) the customer/ list holder tops up the money against that item.

  • It’s important to note that we offer our customers flexibility in the items that haven’t been fully paid for. Therefore, your percentage contribution to a product may be used to purchase a different item to the one you originally selected.

  • For percentage pledges; once the percentages reach 100%, we will then purchase the item from the supplier. Some of our products, experiences and subscriptions do have longer lead-times, we will deliver these gifts to customers and list holders within 4-6 weeks.

5. Group gifting

Group Gifting gives you the option to make contributions towards higher-priced gifts. Should the full amount needed to purchase the item not be fully pledged by the customer’s friends and family, the customer will receive the partial value of what has been pledged into their LittleList account. The customer has the option of topping this amount up themselves to the full amount of the item and ordering it. If they choose not to top this up, the partial pledges will be put within their LittleList account to be spent only on our branded products, experiences and subscriptions.

6. Delivery of their gifts

We offer our customers up to two complimentary deliveries Monday to Saturday to almost anywhere in the UK. We are sometimes unable to offer this service to remote areas, or where the item(s) are unusually difficult to deliver. In these cases, we will work with our customers and list holders and our suppliers to find the best solution.

We currently are not servicing customers outside of the UK.Please expect lead times for their delivery of up to 4-6 weeks after they’ve placed and confirmed their order.Some of our branded products, experiences and subscriptions are artisanal and made to order. Lead times are longer than average for these types of gifts. In these instances, we will alert the list holders to any issues in fulfilling gifts on their list.

7. Your cancellation and refund rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase and receive a full refund during the time period set out below.Your right to cancel a purchase starts from the day you purchase a gift from the list holders’ gift list and receive an email from us confirming this purchase and ends 14 days later.If you would like a refund, we will refund you the full price that you paid and we will refund you on the debit card or credit card which was used by you to pay.

8. Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we don’t manage to fully comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of the customer’s legal rights in relation to their products, experiences and subscriptions, including the right to receive products, experiences and subscriptions which are: as described and match information we provided to them and any sample or model seen or examined by them; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and not defective.We are not liable for business losses. We only supply products, experiences and subscriptions for domestic and private use. If customers use the products, experiences and subscriptions for any commercial, business or re-sale purpose we will have no liability to them or you for any loss of profit, loss of business, business interruption, or loss of business opportunity.Total liability. Our total liability to you in respect of any losses arising as result of non-delivery of the products, experiences and subscriptions ordered by you shall in no circumstances exceed the cost of the product(s) ordered.

9. Events out of our control

Our duties will be suspended in events out of our control. Occasionally our attempts to perform our duties to you under these terms may be interrupted by events out of our reasonable control. Where we become aware that this is the case, we will let you know as soon as we can and our duties will be suspended until they can be performed again. We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a contract that is caused by an event outside our reasonable control.

10. How we may use your personal information

We will use the personal information you provide to us:

  • (a) to let the customer/list holders know that you purchased a gift(s) for them;

  • (b) to pass on your message to the list holders (if you decide to leave one);

  • (c) to process payment for the gifts; and

  • (d) to contact you with an email notification of your purchase.

We will process your personal information in accordance with the terms in our Privacy Policy.

11. Other important terms

We may transfer our rights and obligations under these terms to someone else. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.Which laws apply to this contract and where you may bring legal proceedings? These terms are governed by English law and you can bring legal proceedings in respect of the service in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the service in either the Scottish or the English courts.If you live in Northern Ireland, you can bring legal proceedings in respect of the service in either the Northern Irish or the English courts.